In Quality is Free, Philip Crosby wrote “Make a commitment to a standard, communicate it, recognize performance, and then recycle.”
Image courtesy of Stuart Miles/ FreeDigitalPhotos.net
You have choices to make:
Will you make a commitment? Or will you just pretend to?
Will you set a high standard? Or will you settle?
Will you have the courage to communicate it? Or will you put it on a shelf and hope no one holds you accountable?
Will you have the confidence to recognize performance? Or will you disengage, let success go unheralded and/or allow your direct reports to remain unaccountable?
Quality is free, but it isn’t easy. Will you do the work?
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