Quality is Free (But It Isn’t Easy)

In Quality is Free, Philip Crosby wrote “Make a commitment to a standard, communicate it, recognize performance, and then recycle.”

Image courtesy of Stuart Miles/ FreeDigitalPhotos.net

Image courtesy of Stuart Miles/ FreeDigitalPhotos.net

You have choices to make:

Will you make a commitment? Or will you just pretend to?

Will you set a high standard? Or will you settle?

Will you have the courage to communicate it? Or will you put it on a shelf and hope no one holds you accountable?

Will you have the confidence to recognize performance? Or will you disengage, let success go unheralded and/or allow your direct reports to remain unaccountable?

Quality is free, but it isn’t easy. Will you do the work?

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